Careers

 

Title:                Senior Systems Engineer

Status:            Full-time, non-exempt; overtime required

Date:               December 1, 2016

Salary:             $65-85k year + Benefits Package

 

Description:    The System Engineer's role is to analyze, design, install, configure, maintain and repair network infrastructure and applications.  Engineer performs a various tasks including the evaluation, maintenance, installation and training tasks to ensure the computer network performance meets client’s and users’ satisfaction.  A System Engineer also provides direction, information, and recommendations regarding network configurations and installations directly to clients.  This role consistently requires management and oversight of numerous multi-faceted projects with hard deadlines.  All applicants should be highly-organized, efficient and accurate.  Verbal and written communication skills are a must.

 

Responsibilities:

  • Provide Tier 3 Support
  • Project Management
  • Configure and setup various network and security equipment for secured access to vital business applications.
  • Design, setup and configure complex switching environments.
  • Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications.
  • Maintain a thorough understanding of Local Area Networking.
  • Assist in the design of multi-server environments including IP address schemes, DNS, WINS.
  • Configure and install client and server network software for upgrading and maintaining network and telecommunication systems.
  • Maintain multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities.
  • Manage assigned projects and program components to deliver services in accordance with clients’ requests and company’s objectives.
  • Respond to inquiries from client-based administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
  • Troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

  

Responsibilities (continued):

 

  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
  • Identify and learn appropriate hardware, software, and network applications used by clients and supported by the company.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to support client satisfaction.
  • Perform related duties consistent with the scope and intent of the position.

 

Position Requirements

  • Must possess and maintain valid driver’s license and sole access to reliable transportation.
  • Associates Degree and at least 7 years work experience in related field, or equivalent combination of education and experience. Bachelor’s Degree preferred.
  • Advanced working knowledge of various computer systems, including local area networks and wide area networks.
  • Principles of information systems design, client/server environments.
  • Principles and practices of networking technologies; thorough understanding of LAN/WAN protocols; theory and practice of LAN/WAN administration.
  • Working knowledge of a range of diagnostic utilities.
  • Good understanding of the company's goals and objectives.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills focused on rapport-building, listening, and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

 

Work Conditions

  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 60lbs.

  

Benefits

  • 2 Weeks Paid Vacation
  • 10 Paid Holidays per Year
  • Medical & Dental Coverage
  • Retirement Savings Plan (with partial employer match)
  • Company Supplied Vehicle
  • Company Supplied Cell Phone

 

Please send your cover letter, resume, and references here!

  • Managed IT Services

  • 24/7 Remote Monitoring
  • Endpoint Security (Antivirus) & Mobile Computer Security
  • Firewall & Network Security Consulting - HIPAA Compliance
  • Helpdesk Services
  • Network Design, Maintenance & Management
  • Network Security & CMR 17 Compliance
  • Pre & Post Consulting
  • Remote Support
  • Server Consolidation & Virtualization
  • Service and Maintenance Plans
  • Voice over IP Telephone Systems
  • VPN, SSL VPN & Remote Access Solutions
  • Workstation Virtualization
  • Backup & Disaster Recovery

  • Continuous Data Protection
  • Secure, Offsite Backup
  • Business Continuity
  • Cloud Services

  • Cloud Backup
  • Email Encryption
  • Email Hosting
  • Spam Filtering
  • Web Hosting
  • Residential PC Repair/Maintenance

  • File Recovery
  • Laptop Screen Replacement
  • PC Setup
  • PC Tune-ups
  • Printer Installation
  • Virus Protection
  • Virus Removal
  • Wireless Installation